Privacy Policy for Subscription Service

This policy explains how we collect, use, and protect your personal information in line with Australian law. We are committed to transparency and safeguarding your privacy at every step.

Information We Collect

We collect only the information needed to deliver our subscription planning service effectively.

• Contact details such as name, email address, phone number, and billing information for managing your account.
• Service usage data, including session times, planner interactions, and feedback, to improve our offering.
• Technical information like browser type, device, and IP address for site security and analytics.
• Any documents or forms you upload as part of your subscription planning process.

How We Use Your Information

Your information is used solely for delivering, maintaining, and improving our subscription service.

• Setting up and managing your account, including billing and authentication.
• Providing access to planners, consultations, and support services as part of your subscription.
• Improving our services by analysing aggregated usage data and feedback.
• Ensuring compliance with Australian privacy, legal, and financial regulations.

Legal Basis for Processing Data

We process your data under Australian law and with your consent.

Data is processed to fulfil our contractual obligations, comply with legal requirements, and deliver requested services to you.

Information Sharing

We share information only as required to provide our service or comply with regulations.

• With trusted service providers who assist in delivering our subscription planning platform and support.
• As required by Australian law, regulators, or in response to legal requests.
• With your explicit consent, such as when you request a referral or additional services.

Data Security

We use secure systems and follow industry best practices to protect your information from unauthorised access, loss, or misuse. All data is managed in compliance with Australian privacy laws.

Your Rights

You have rights regarding your personal information under Australian law.

• Request access to the personal information we hold about you.
• Ask for corrections to any inaccurate or incomplete data.
• Withdraw your consent for certain uses of your data at any time.
• File a complaint with privacy authorities if you have concerns about our practices.

Cookies and Tracking

We use cookies to enhance site functionality and security. You can manage cookie preferences in your browser settings.

Cookie Policy Cookie Policy

Contact Us

If you have questions or wish to exercise your privacy rights, please contact our team using the details below.

Policy Changes and Updates

We may update this privacy policy to reflect regulatory or process changes. Updates will be posted here.